Merseyside Fire & Rescue Service

Our Mission: Safer Stronger Communities - Safe Effective Firefighters.

The Team Behind The Team

In 2005 Merseyside Fire and Rescue Service was awarded an 'excellent' rating from its Comprehensive Performance Assessment (CPA), the highest achieving Fire and Rescue Service in the country.

Our success is due to the dedication, professionalism and commitment of our staff across the Service. Those considering a career in the Fire Service often think of joining as a firefighter. This of course is an extremely rewarding occupation that not only provides a critical service to the community but immense satisfaction and pride to the people that do this job.

However, being a firefighter is not for everyone and Merseyside Fire and Rescue Service has a wide scope of careers that provide essential support to our operational personnel and ensure that a modern, efficient and cost effective service is provided to the communities of Merseyside. They are the team behind the team...


As a publicly accountable service with a large budget (�xxm in 2005/6), it is vital that Merseyside Fire and Rescue Service manages and controls its finances efficiently. Our Finance Department undertakes budgetary control, planning and forecasting, invoicing, payments to suppliers and also provides payroll services. The Department has a number of professionally qualified personnel and a range of admin and clerical positions.


Our Workshops facility in Speke undertakes all maintenance and repairs to ensure that our vast fleet of fire appliances and other vehicles are available to us at all times. This facility includes fitters, mechanics and auto-electricians.

Human Resources

Personnel Team provides a range of services including recruitment and policy, pay and pensions, occupation health and welfare and equal opportunities and has a number of professionally qualified staff and also clerical and administrative positions.

Attendance Management

As a 24hr emergency service it is essential that we have sufficient resources in the right place at the right time to ensure that this service can be maintained. Our attendance management section ensures that this is the case and deploys our firefighters to different locations as and when required. There are a number of clerical and administrative positions within this team.

Health and Safety

Firefighters use a wide range of equipment and are exposed to a number of different risks in their everyday work. Our Health Safety Department has professionally qualified staff to provide advice, undertake risk assessments, research issues as they arise and ensure that safe working practices are adopted across the workforce.


Firefighters are constantly training to ensure that they have the skills to do the job safely and that those skills are updated as new equipment and techniques are developed. Our other staff undertake training and development as required for their roles.

We have our own dedicated training and development team with professionally qualified staff and clerical and admin roles as well as a training centre in Croxteth where training is delivered not only to our own staff but also to commercial companies.

Estates and Building Management

We have 26 Fire Stations across the region, our Headquarters building in Bootie, Safety Training Centre in Croxteth and our Mobilising and Command, Control in Derby Road. Our Estates and Building Management Team plan all building work, assess repairs and manage the work done by external contractors.

Catering and Cleaning

A number of our establishments have catering staff and all our fire stations and other buildings have cleaning staff.


We employ a number of couriers to distribute mail and equipment between all of our Fire Stations, Headquarters and other buildings.


We have a procurement function with professional qualified employees who purchase everything that is required to equip a modern Fire and Rescue service from Fire appliances, firefighting equipment to uniform. They also manage all contracts from suppliers for all other requirements the Service has - from utilities to stationery. There are also administrative and clerical positions within the team.

We also have a large stores facility at headquarters from where items are distributed around the Services.

Strategic Planning and Management Information

The Service gathers a lot of information about the incidents we attend. It is vital that we collate, analyse and utilise this information to its maximum potential to allow us to identify trends and plan our resources and responses accordingly.

As a public service we also have to produce statistics to Central Government, Audit Commission and others agencies about how we perform in various areas.

Our corporate research team undertakes this role and has a large number of staff undertaking a range of analytical, data input and research roles.

Corporate Communications

There is a lot of media interest in what the Fire Service does and incidents that we attend and also need to publicise our fire safety initiatives as widely as possible. Like any organisation we need to communicate effectively with all of our staff and we have a website to provide information to the public.

Our communications department manages this and is staffed by professionally qualified staff as well as some admin and clerical roles.

Mobilising and Communications Centre (MACC)

MACC receive all 999 calls from members of the public reporting emergencies and other incidents. They are responsible for mobilising our fire appliances go to the correct address and maintain radio contact with crews to establish whether further resources are required. The need to know where all appliances are at all times so that they can respond to any situation as quickly as possible. MACC is open 24 hours a day, 7 days a week, 365 days a year and MACC staff work similar shifts to firefighters.


We employ a wide range of Community Fire Safety Advocates to help achieve our aim of a fire safe community. Whilst our firefighters can carry out the majority of Home Risk Assessments there are communities and areas that require more resources and a targeted approach and as a result we have Bi-lingual Advocates, Older Persons Advocates, Disability Advocates, Arson Reduction Advocates, Deaf Advocates and District Advocates to assist with this work.

Marine Rescue Unit

Merseyside Fire and Rescue Service took over responsibility for the Marine Rescue Unit (formerly know as Mersey Inshore Rescue Service) in 2005. Based on the famous Princes Landing Stage, at the Pier Head, a continuous 24-hour a day, 365 days a year service is maintained, providing a rapid and effective rescue service for all river users.

Admin and Clerical Positions

In addition to the specific roles highlighted above we have a number of secretarial, Data Input, Word Processor Operator, Reception, admin and clerical positions across many of our departments.
Page Top