Merseyside Fire & Rescue Service

Our Mission: Safer Stronger Communities - Safe Effective Firefighters.

Fire and Rescue Control Room

If you need to contact any emergency service dial 999 and ask the operator for the service you require.

All 999 calls are free of charge.

In the event you want more than one service – don’t worry the emergency services pass calls to each other very quickly.

Need the Fire and Rescue Service?

The Merseyside Fire & Rescue Service Control Room, known as Fire and Rescue Control, handles calls and mobilises resources across Merseyside. All emergency calls go into Fire and Rescue Control and, using the very latest in mobilising technology, operators are able to respond with the appropriate resources very quickly.

When the operator connects you to the Fire and Rescue Service, the Fire Control operator will ask you some essential questions which allow us to respond to the emergency. Calls are handled very quickly, but sometimes for more serious incidents the Fire Control operator will stay on the line and provide fire survival guidance and reassurance while waiting arrival of the operational fire crews. Modern technology allows for the fire appliances to be despatched to the incident whilst the Fire Control Operator remains in contact with you.

When calling the Fire Control operator, it is important to speak as slowly and clearly as possible and remain calm. Answer the questions you can, however if you cannot don't worry, the operator has caller line identity which will automatically shows your location. Please remember, the more information you provide, the more the Fire Control operator can help you.

The caller line identity facility also allows Merseyside Fire & Rescue Service (MF&RS) to reduce the number of hoax calls we receive.

MF&RS has a proactive policy to tackle hoax callers robustly as they put lives at risk, are costly and a waste of resources. All hoax calls received are investigated by MF&RS, with evidence given to Merseyside Police and the Crown Prosecution Service to assist in the identification and prosecution of offenders.

A person found guilty of hoax calls can be sentenced to a maximum of six months in prison or a maximum £5,000 fine, or both. For persistent misuse, the courts can impose a fine of up to £50,000. In the past, Merseyside hoax callers have been fined hundreds of pounds and some jailed for the offence.

Fire Control operators have a number of other duties, which include:

  • Co-ordinating all resources for Merseyside Fire & Rescue Service.
  • Completing incident logs for every incident.
  • Liaising with other services and agencies.
  • Maintaining a high level of training.
  • Developing systems and protocols to assist firefighters.
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