Merseyside Fire & Rescue Service

Our Mission: Safer Stronger Communities - Safe Effective Firefighters.

The Operational Assurance Team

The Operational Assurance Team (OAT) consists of 1 Group Manager (GM), a Station Manager B (SMB) and a team of 7 Station Manger A’s (SMA) The SMB supported by a SMA provides line management for the Incident Management Team in addition to further support for the Service Headquarters based OAT function. The remaining SMA’s are district based and conduct daily Station-based audits of all operational Watch Managers and crews to ensure high levels of Operational Performance and competence are achieved and maintained. The team provides direct line management and a coaching and mentoring role for operational watch managers.

The team will attend operational incidents and monitor compliance with expected performance against formal criteria. Following the monitoring of an incident the Monitoring Officer will produce a report which will identify areas of improvement and areas of notable good practice. Once identified the most appropriate way of improving or sharing good practice is disseminated across the Service.

Clear organisational improvements have been made in our operational response through this focus on health safety and welfare of our staff, ensuring the safest possible Service to our communities and firefighters.

Command Support Team (CST)

The Command Support Team (CST) has a primary location at Toxteth Fire Station where the Command Support Unit is located. This primary station is supported by crews at two further locations at Birkenhead and Crosby Fire Station. Overall 12 operational crews are trained to provide the command support function at incidents.

The Command Support Unit will be mobilised automatically at a trigger of 4 rescue appliances or on the request of an Incident Commander.

It will also mobilise as part of a PDA to:

  • Cloudburst incidents.
  • Confirmed incidents involving aircraft.
  • Confirmed rail incidents.
  • Confirmed ship fires.
  • Confirmed high rise fires.
  • Confirmed fires in Tunnels (Road or Rail).
  • Confirmed incidents involving acetylene cylinders (involved in fire).

Incident Management Unit (IMU)

Health & Safety Team


At Merseyside Fire & Rescue Authority we are committed to conducting our business in a manner that prevents injury or illness to employees, contractors and the public who may be affected by our work activities. We encourage best practice in health safety and welfare management within the wider community

We believe that:

  • People are our most valuable asset.
  • No business objective will take priority over Health Safety.& Welfare
  • All injuries and incidents are preventable.
  • No task is so important or urgent that it cannot be done safely.
  • In a strong safety culture, everyone is responsible for safety and pursues it on a daily basis.
  • All work-related injuries and illnesses are preventable.
  • All escapes and emissions of hazardous materials can be prevented.
  • We will adhere to the highest standards for the safe disposal of waste materials
  • Line managers are accountable for leading the continuous improvement in occupational health and safety and environmental performance to defined goals.
  • Everyone has a personal responsibility and is accountable for their own safety health and wellbeing, for others in the workplace and for the environment in which they work.
  • Safety and good health are equally important away from work.
  • Everyone will be involved in the Occupational Health Safety & Welfare improvement process.

To achieve this we will

  • Maintain and continuously improve the Health and Safety Management System across the organisation.
  • Provide suitable & sufficient training to ensure employees are competent to do their work
  • Provide a balanced focus on the management of health and wellbeing, people and process safety.
  • Proactively pursue the identification of all hazards and eliminate or, if not possible, manage the risk to as low as reasonably practicable
  • Consult with and promote active participation of employees in the management of their own and others’ health, safety and wellbeing
  • Require that companies providing contract services to Merseyside Fire & Rescue Authority manage their health and safety in line with our Policy.
  • Provide resources to achieve a systematic approach to health, people and process safety management to ensure continuous performance improvement.
  • Identify performance measures, set improvement targets, monitor and report performance at all levels.
  • Develop a culture where all employees and contractors are constantly aware of safety hazards around them and act accordingly to manage risks proportionally.

Time & Resource Management

Within Time and Resource Management (T&RM) the Time and Resource Management team are responsible for delivering staffing and attendance services on behalf of the Authority to ensure MF&RS manages its people resources in the most effective and efficient manner. As we currently employ in excess of 800 grey book operational personnel this department is instrumental in achieving our operational and organisational commitments.

 The service operates a number of shift systems including:

  • Wholetime (4 on, 4 off).
  • Low Level of Activity and Risk LLAR (combined day crewing & retained system).
  • Self Rostering.
  • Flexi Duty System.
  • 24 hour shifts.
  • 12 hour wholetime retained team.

In addition to these, a variety of flexible patterns are being worked at various locations throughout the Service.

The T&RM is also available to act as a single point of contact for all personnel availability as well as providing guidance to line managers for all attendance issues.

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