Advice for the Deaf or Hard of Hearing
Merseyside Fire & Rescue Service aims to help protect groups that may be
vulnerable to a fire or escaping a fire.
One of those groups may be those who are deaf or hard of hearing.
In some cases Merseyside Fire & Rescue Service may be able to provide a hard of
hearing smoke alarm, which features a vibrating pad and light strobe.
If you have concerns that a relative or friend may not be able to hear their
smoke alarm in the event of a fire please call 0800 7315958.
To request a free Home Fire Safety Check for a friend or relative and for a
person who is deaf or hard of hearing, please call 0800 7315958 or fill out the
Home Fire Safety Check request form on
A Home Fire Safety Check includes free fire safety advice for people in their
homes during a visit at a time that has been pre-arranged in advance.
have difficulties with speech or are hard of hearing or deaf can email
firstname.lastname@example.org requesting fire safety information to be
sent to them.
TEXT MESSAGE OPTIONS:
Merseyside Fire & Rescue Service also urges
people who are unable to make a voice call to 999 to register their mobile
phones with the emergency SMS service. This allows them to text an emergency
call to any of the UK’s emergency services.
To do this they should text
‘register’ to 999 and then follow the instructions received. Or for further
information visit www.emergencysms.org.uk
Once registered the person can make an
emergency call by sending a text to 999.
You Must State In The Text:
- Who? Fire,
Police, Ambulance, Coastguard etc
- What? Briefly explain the problem.
Exactly where is the problem. Give the name or the road and town. Plus more
information such as a house number or nearby landmarks e.g. pub, church or
What happens next?
The emergency service will either ask for more
information or will tell you help is on the way. Do not assume help is on the
way until you receive a message back from the emergency services. This can take
about 2 minutes. If you do not hear back retry after 3 minutes.
It is important
that the person’s mobile phone number is registered otherwise the above will not