Firefighters and other staff from Merseyside Fire & Rescue Service visit
properties to highlight fire safety throughout the year across Merseyside. These
staff will always be in uniform and carry identification. Most of the time a
fire appliance will also be nearby, parked in the street.
The charity Fire Support Network also carries out some visits to properties on
behalf of Merseyside Fire & Rescue Service. The Fire Support Network staff also
wear a uniform and carry identification. They carry-out pre-arranged visits to
properties, made by appointment with the homeowner/occupant, to carry out Home
Fire Safety Checks (HFSCs). However, there are occasions when they will conduct
a door-to-door campaign or community reassurance, and as such the advice below
should always be followed.
If you are unsure about whether the caller is from the fire and rescue service
you can contact 0151 296 4000. To arrange a Home Fire Safety Check call 0800
Merseyside Police offers the following crime prevention advice:
- Do not open your door if you are unsure who the caller is. Always make
sure you know who visitors are by asking to see their identification. Never let
people into your property if you don't know them.
- Always keep the key chain on the door whilst talking to callers and always
check their ID before letting them into your home. Genuine callers won't mind
you doing this. If callers haven't got valid identification, don't let them in.
- Bogus callers often pretend to be someone official, for example, from a
utility company or the water board. They will also try to distract people by
asking for a drink of water or if they can use the toilet. Remember "if in
doubt, keep them out".
- Ensure that if you do let somebody into your home close the door behind
them. Bogus callers are often linked to distraction burglars where someone will
distract you while others sneak in through an insecure door.
- Remember to close and lock the back door before you answer the front door.
It's a good idea to have a viewer or spy hole and a stout chain fitted to all
the external doors to the property.
- Don't keep large quantities of cash at home. It's better in the bank where
- ;If someone asks for your help (for example they want to make a telephone
call or claim to have lost a ball in your garden) always ask a friend or
neighbour, or someone else you trust, for help.
Anyone with information on bogus
callers or suspicious callers can contact Merseyside Police on the non-emergency
101 number or Crimestoppers, anonymously, on 0800 555 111.