Merseyside Fire & Rescue Service

Our Mission: Safer Stronger Communities - Safe Effective Firefighters.

Home Visits

Firefighters and other staff from Merseyside Fire & Rescue Service visit properties to highlight fire safety throughout the year across Merseyside. These staff will always be in uniform and carry identification. Most of the time a fire appliance will also be nearby, parked in the street.

Firefighters carry-out pre-arranged visits to properties, made by appointment with the homeowner/occupant, to carry out Home Fire Safety Checks (HFSCs). However, there are occasions when they will conduct a door-to-door campaign or community reassurance, and as such the advice below should always be followed.

If you are unsure about whether the caller is from the fire and rescue service you can contact 0151 296 4000. To arrange a Home Fire Safety Check call 0800 7315958.

Merseyside Police offers the following crime prevention advice:

  • Do not open your door if you are unsure who the caller is. Always make sure you know who visitors are by asking to see their identification. Never let people into your property if you don't know them.
  • Always keep the key chain on the door whilst talking to callers and always check their ID before letting them into your home. Genuine callers won't mind you doing this. If callers haven't got valid identification, don't let them in.
  • Bogus callers often pretend to be someone official, for example, from a utility company or the water board. They will also try to distract people by asking for a drink of water or if they can use the toilet. Remember "if in doubt, keep them out".
  • Ensure that if you do let somebody into your home close the door behind them. Bogus callers are often linked to distraction burglars where someone will distract you while others sneak in through an insecure door.
  • Remember to close and lock the back door before you answer the front door. It's a good idea to have a viewer or spy hole and a stout chain fitted to all the external doors to the property.
  • Don't keep large quantities of cash at home. It's better in the bank where it's safe.
  • ;If someone asks for your help (for example they want to make a telephone call or claim to have lost a ball in your garden) always ask a friend or neighbour, or someone else you trust, for help.

Anyone with information on bogus callers or suspicious callers can contact Merseyside Police on the non-emergency 101 number or Crimestoppers, anonymously, on 0800 555 111.

Page Top