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The Joint Control Centre (JCC) now houses Merseyside Police’s Force Contact Centre handling nearly 1.1 million telephone calls from the public each year including those to 101, general enquiries and 280,000 via the 999 emergency number. It also houses Merseyside Police’s Force Control which allocates personnel to respond to incidents, previously these functions were located at five separate sites across Merseyside.
Our Service previously had Fire Control, which deals with some 100,000 calls annually, located in premises built in 1960 as the headquarter’s station of the Liverpool Salvage Corps on Derby Road in Kirkdale. Following the disbanding of the Corps in 1984, it passed to Merseyside Fire and Rescue Authority. The new Fire Control went live at the JCC on July 1, 2014.
In addition to the Contact Centre, Force Control and Fire Control, the JCC premises also provide accommodation which for the first time allows the co-location of MF&RS, Merseyside Police, and the North West Ambulance Service NHS Trust (NWAS) Operational Planning teams.
The overall cost of the project, including refurbishment of the existing Merseyside Fire and Rescue Authority site, was £7.6 million and was funded by Merseyside Police and Merseyside Fire and Rescue Authority. A contract was signed in March 2013 on the project and the two-storey premises was completed in 2014.
It is one of the first buildings of its type in the country.
Assistant Chief Constable Ian Pilling, said: “The provision of this building is a great example of partnership working, and we are seeing clear operational and financial benefits of working alongside our Merseyside Fire & Rescue Service colleagues in this new building.
It is a place from which we can deliver our vision of working in partnership to make Merseyside safer.”
Chief Fire Officer Dan Stephens said: “This is a momentous occasion marking a real milestone for the emergency services on Merseyside. The centre has excellent facilities including dedicated Strategic and Tactical Co-ordination Group meeting rooms for use during major incidents. The JCC will undoubtedly be a significant asset to us and Merseyside Police in the future. Merseyside Fire and Rescue Authority opted for a Merseyside solution that would keep jobs on Merseyside. The Fire and Rescue Authority received a Government grant of £1.8 million towards the build of the Joint Control Centre.”
Those attending the official opening included the Chief Fire and Rescue Adviser (CFRA) Peter Holland CBE Q FSM, former Chief Fire Officer of Lancashire Fire and Rescue Service, Merseyside Fire and Rescue Authority councillors, Joe Benton MP for Bootle, and the Mayor of Sefton Councillor Kevin Cluskey, The High Sheriff of Merseyside Mrs Abila Pointing MBE DL as well as Lord- Lieutenant of Merseyside Dame Lorna Muirhead DBE.
Merseyside’s Police Commissioner Jane Kennedy, pictured on the left, above, said: “The opening of this centre is a major success story for Merseyside Police and the Fire and Rescue Service who are both committed to ensuring that, at times of need, the public in our region receive the best possible care and support.
“This centre is a very good example of how they are working together to serve people on Merseyside and ensure our region remains one of the safest places in the country to live, work and visit.”
What does the JCC have?
• Control rooms for both Merseyside Fire & Rescue Service and Merseyside Police. A total of 34 staff are based in Fire Control.
• It houses Multi-Agency Strategic and Tactical command suites and conference rooms.
These are used by Merseyside Fire & Rescue Service (MF&RS), Merseyside Police, and the North West Ambulance Service NHS Trust (NWAS) and staff from other agencies and local authorities to provide high level command and control of major emergency and public order events across Merseyside
• State-of-the-art technology has been installed and is being utilised by all of the staff.
• This project fully supports the ethos of joint working as mandated in the Civil Contingencies Act in relation to major emergencies.
Procurement was undertaken through the North West Construction Hub and the tender competition was won by Kier Construction Ltd.

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