Authority Complaints Form

DATA PROTECTION, AUDIT AND COMPUTER MISUSE ACT
Data held is in accordance to the General Data Protection Regulation (EU) 2016/679 and Data Protection Act 2018. This data will be stored securely at Headquarters and also kept electronically. The data will be processed for the purposes of dealing with the complaint you have registered. You can gain access to your data through a subject access request which can be made to:- Information Management Officer, Merseyside Fire Service Headquarters, Bridle Road, Bootle, Merseyside, L30 4YD, email: foiteam@merseyfire.gov.uk

NOTES:

  1. Please refer to the “Guide to Making a Complaint” when completing this form. This is available on the website (www.merseyfire.gov.uk) or on request from Democratic Services Section at the address below;
  2. Your complaint must be submitted in writing – this includes fax and electronic submissions. If you have any questions or difficulties in filling out this form (e.g. if English is not your first language OR if you have a disability which makes writing/typing difficult), please contact the Committee Services on 0151 296 4113 OR e-mail: democraticservices@merseyfire.gov.uk

About You

1. Please provide us with your name and contact details.

Making Your Complaint
Please refer to the “Guide to Making a Complaint”. This gives information on what you can and cannot complain about what will happen to your complaint once it is received.
It is important that you provide all the information you wish to have taken into account by the audit committee when it decides whether to take any action on your complaint. You should provide any relevant background information.
In the interests of fairness and natural justice, we believe members who are complained about have a right to know who has made the complaint. We also believe they have a right to be provided with a summary of the complaint. We are unlikely to withhold your identity or the details of your complaint unless there are good reasons why your identity or details of your complaint should not be disclosed. Please note that requests for confidentiality or requests for suppression of complaint details will not automatically be granted. The audit committee will consider the request alongside the substance of your complaint. We will then contact you with the decision. If your request for confidentiality is not granted, we will usually allow you the option of withdrawing your complaint. However, it is important to understand that in certain exceptional circumstances, where the matter complained about is very serious, we can proceed with an investigation or other action and disclose your name even if you have expressly asked us not to. Please provide us with details of why you believe we should withhold your name and/or the details of your complaint (you should refer to Section 5 of the “Guide to Making a Complaint” leaflet for the criteria that may apply and give evidence of why you feel that one or more of these criteria may apply.
Monitoring Information: The information collected in the following questions will be separated from your complaint and will have no bearing on the outcome of the complaint. It will be used for monitoring purposes only. We ask you to provide monitoring information to enable us to measure the success of our equality and diversity policies and to plan for the needs of customers and service users from all backgrounds

You should submit your completed form, together with all supporting evidence, to:-

The Monitoring Officer
Merseyside Fire & Rescue Authority
Service Headquarters
Bridle Road
Bootle
L30 4YD

e-mail:democraticservices@merseyfire.gov.uk